Customer Satisfaction Survey

Dear valued customer:

Greetings! Thanks for your continuous support on our company and manganese salts (potassium permanganate and sodium permanganate) all the time! Customer satisfaction is our persistent goal, your feedback and comments are very important to us. So, we invite you to join our annual customers’ satisfaction investigation covering Oct., 2017-Oct., 2018. We will improve our products and services continuously based on your feedback.

All your responses will be treated confidentially, and we hope for your support to fulfill this questionnaire as below, if have any question or need assistance, please feel free to let us know, our contact as below:

Tel: 0086-23-67957983

Fax:0086-23-67959523

Email: sales@changyuancorp.com

Thanks again for your cooperation and support! 

Sincerely yours, 

Sales team

Chongqing Changyuan Group Limited.

Oct., 2018

*
Customer basic information

CUSTOMER ID:

Purchasing Product:

Your Requirements

1.Industry:

Pharma IntermediatesDye pigmentTextileZinc SmeltingGrapheneDisinfectionPesticide IntermediateElectroplatingElectronicsLeather TreatmentAir purifierMetal SmeltingWater TreatmentSoil remediationChemical AdditivesHeavy Metal ExtractionChemical ReagentOthers

2.Products you are purchasing from us:

Potassium PermanganateSodium PermanganateSodium DichromateOthers

3.Your 2017 permanganate total purchase volume(potassium & sodium):

 2017 volume purchased from us       2018 expected volume

4.Would you please tell us your other source of the products listed above (if any)?

Compared with product from other sources, how do you think our products quality:

BetterSimilarWorse

Reason:

5.When you choose a supplier, which of the following is most important:

QualityPricingReputationBrandServiceOthers

6.If quality grade is dependent on price,you would like:

Higher grade of better product qualityA suitable grade for production is sufficient as it saves costGrade does not matter much

7.How long generally is the consumption period of our products:

Storage condition:

In cool, ventilated, dry separate warehouseIn cool, ventilated, dry warehouse with other productsAnywhere in production areaOthers

8.Do your workers operate with potassium permanganate understand its physical and chemical properties:

ExpertiseIntermediateBasicLimitedNo Knowledge

Service needed from us:

9.Could you share with us main reaction use of our products:

What kind of substance will react with our products:

Any special conditions in the reaction:

10.How do you sample test the purchased products:

Every BatchRandom SamplingNot SampledOthers

11.Which method are you using to test the permanganate salt:

Sodium oxalate methodUse without verificationOthers

12.How is your test result compared to our result shown in certificate of analysis(oxalate method):

Match, within rangeMinor Discrepancies but AcceptableMajor Discrepancies,need to look for causes

13.Which of the following parameter is of your highest concern:

Potassium Permanganate:

Assay%SulphateChlorideWater InsolublePhy. AppearanceMoistureRate of dissolutionGranularityOthers

Sodium Permangante:

Assay%SulphateChlorideWater InsolublePHDensityBarium(Ba)Potassium(K)Lead(Pb)Cadmium(Cd)Iron(Fe)Others

Other request:

14.When you receive our products, is the packaging in good condition:

YesNo

15.Have you had problem using our products:

YesNo

If Yes, please state what problem

16.Other comments or suggestions to our company:

17.Would you think the feedback is useful & meaningful:

YesNo

Your Comment

1.How do you think of our product quality:

Very GoodGoodNeutralNot GoodPoor

Reason:

2.How do you think of our packaging quality:

Very GoodGoodNeutralNot GoodPoor

Reason:

3.How do you think of our transportation quality:

Very GoodGoodNeutralNot GoodPoor

Reason:

4.How do you think of our delivery time:

Very GoodGoodNeutralNot GoodPoor

Reason:

5.How do you think of our product pricing:

Very GoodGoodNeutralNot GoodPoor

Reason:

6.How do you think of our after-sales service:

Very GoodGoodNeutralNot GoodPoor

Reason:

7.How do you think of our oversall service quality:

Very GoodGoodNeutralNot GoodPoor

Reason:

8.Which factor below you are most satisfied with:

QualityTransportationPricingPackageAfter-sales service

9.Would you continue to qualify us as your supplier:

DefinitelyProbablyMaybeProbably NotDefinitely Not

10.Would you recommend our products to other companies/partners:

DefinitelyProbablyMaybeProbably NotDefinitely Not

Filled by:

Position:

Date:

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